Terms & Conditions

Last Updated: June 2026

Please read these terms carefully before booking a session with Calm Bridge Coaching. By booking, you agree to these terms.

1. About Calm Bridge Coaching

Calm Bridge Coaching is a sole trader coaching practice operated by Lori Tricker, based in the United Kingdom.

We offer one-to-one online coaching for adults experiencing anxiety. All sessions are delivered via video call.

Contact: lori@calmbridgecoaching.com

Website: www.calmbridgecoaching.com

2. Our Services

We offer two coaching formats:

One-Off Session

Single 50-minute coaching session

Follow-up check-in after two weeks

£65 per session

Monthly Plan

One 50-minute session per month

Email check-in between sessions

Resources shared as needed

£50 per month

3. Booking and Payment

• All sessions must be booked in advance via our online booking system at calmbridgecoaching.com

• Payment is due in full at the time of booking.

• Sessions are confirmed only once payment has been received.

• For the monthly plan, payment is taken monthly and you may cancel at any time before the next payment is due.

4. Cancellation and Rescheduling

• Please give at least 24 hours' notice to cancel or reschedule. Contact us at lori@calmbridgecoaching.com.

• Cancellations with more than 24 hours' notice: session rescheduled at no extra charge.

• Cancellations with less than 24 hours' notice: the full session fee will be charged.

• If we need to cancel, you will be offered an alternative time at no extra cost.

5. Refunds

• Completed sessions are non-refundable.

• If you cancel with more than 24 hours' notice before a session that has not yet taken place, a full refund will be issued.

• Monthly plan payments are non-refundable once a session in that month has taken place.

• In exceptional circumstances, refunds may be considered at our discretion.

6. What Coaching Is and Is Not

Coaching is a forward-focused, supportive conversation to help you explore challenges and take steps toward positive change. It is not therapy, counselling, or medical treatment.

Calm Bridge Coaching is not a clinical service. If you are experiencing a mental health crisis, please contact your GP, call 999 in an emergency, or reach out to Samaritans (116 123) or Shout (text SHOUT to 85258).

If your needs fall outside the scope of coaching at any point, we will discuss this with you and may suggest referring to an appropriate service.

7. Limitation of Liability

Calm Bridge Coaching provides coaching support in good faith. We do not accept liability for any decisions made or actions taken by clients as a result of coaching sessions. Clients retain full responsibility for their own choices and outcomes.

Our total liability to you in connection with these terms shall not exceed the total fees paid by you in the three months preceding any claim.

8. Intellectual Property

Any resources, worksheets, or materials shared during coaching sessions are the intellectual property of Calm Bridge Coaching. They are provided for your personal use only and may not be shared, reproduced, or distributed without permission.

9. Confidentiality

Everything discussed in coaching sessions is confidential. We will not share information about you with third parties except where there is a risk of serious harm to yourself or others, or where we are legally required to do so.

Your personal data is handled in accordance with our Privacy Policy, available at calmbridgecoaching.com/privacy-policy

10. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these terms, please contact us:

Email: lori@calmbridgecoaching.com